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It’s Got to Be the Going, Not the Getting There That

One of my favorite singers and songwriters was Harry Chapin.  You might know him from his number one hit, “Cats in the Cradle”, a song about a father’s frequent absence from his young son.   I had the pleasure of seeing Chapin in concert decades ago at the Jersey shore and have thoroughly enjoyed reconnecting to […]

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The New Marketing Mindset—Ignore it at Your Peril

Want a gut-check on the biggest potential threat to your marketing and how, if you’re not paying close attention, you could easily become another industry statistic? Talk to a millennial. In my case, the conversation was with my soon-to-be 25-year old son, Drew.  And what he had to say was fascinating.   With his birthday just […]

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Are You Customer Obsessed?

Talk to most small and mid-sized companies about their biggest problems and overwhelming, too few customers will be at or near the top of their lists.  In fact, it is the number one cause of most business failures.  Of course, if they just had more sales leads, their problems would disappear.  But are those the […]

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Leading With the Heart…

Some of the best performers that I’ve had the pleasure of observing have been front line employees who, while lacking the job title, nonetheless demonstrate their strong leadership skills, often unaware that they are even doing so. Take for example a young cashier I observed at a local supermarket.  I watched in awe as she […]

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Are You Waiting For Sales?

Don’t tell my wife but I just spent nearly $200 at a local nutrition store. I had no intention of spending anywhere close to that amount of money. I simply wanted to find a replacement for the highly caffeinated energy products that I often turn to during occasional afternoon drops in energy or for excess […]

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